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Salesforce customers react as details about Genie emerge

Salesforce grows up by connecting all its clouds to one data platform. The hard part will be demonstrating value behind the investments it will require.

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Salesforce Genie integrates automation, CDP, AI features

Salesforce Genie delivers a suite of automation, analytics and customer data tools the company claims is one of its biggest innovations over its 20-plus year history.

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6 customer self-service best practices

Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX.

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Salesforce new training goal: 20K new admins, developers

Salesforce partners with nonprofits and customers to mint more admins, developers and consultants needed to sustain the company's five-year growth plan.

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    Salesforce Trailhead

    Salesforce Trailhead is a series of online tutorials that coach beginner and intermediate developers who need to learn how to code for the Salesforce platform.

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    Salesforce

    Salesforce, Inc. is a cloud computing and social enterprise software-as-a-service (SaaS) provider based in San Francisco.

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    6 customer self-service best practices

    Customer self-service best practices, such as the use of virtual assistants and omnichannel access, can reduce contact center wait times and enhance overall CX.

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